Frequently Asked Questions

The shipping and handling charges are mentioned at the time of checkout. You will be informed about these charges before making your payment.

Once your order has been confirmed and dispatched, you will receive an email with the tracking number and courier company details. Most orders are dispatched within 2-5 business days.

The estimated delivery time may vary slightly from state to state. Working days exclude Saturdays, Sundays, and Holidays. Delivery may be delayed due to logistics issues.

During Sale or Festival events, dispatches may be delayed due to increased volumes. We aim to dispatch all orders within a maximum of 7 days from the date of order.

You can track your order using the order number or the AWB (Airway Bill Number) provided in the order confirmation email.

An ultrasonic diffuser is a device designed to release essential oils or fragrances into the air, filling the space with a pleasant fragrance and often enhancing the overall ambiance.

An ultrasonic diffuser utilizes ultrasonic technology and electricity to break down fragrance oil into a fine mist, dispersing it into the air. This ensures an even distribution of aroma throughout the room. By using vibrations instead of heat, the diffuser preserves the therapeutic properties of the oil, making it a popular choice for both aromatherapy and home fragrance.

Diffuser oil should be kept in a cool, dry, dark place away from direct sunlight.

It is advised to replace the water in the diffuser tank 1-2 times per week or whenever you want to switch to a different fragrance.

It is recommended to use bottled or tap water. The water should be ideally in room temperature.

Water leaking from the diffuser can occur for several reasons, including overfilling the water tank, placing it on an uneven surface, improper assembly of the tank, or damage to the water tank itself.

Yes, the mist produced by an ultrasonic diffuser is absolutely safe provided you are using a IFRA certified diffuser oil like IRIS. Make sure to use the recommended number of oil drops, overusing can result in an overpowering scent.

Diffuser has a warranty period of six months.

Yes, the fragrance of the diffuser can be changed. It is recommended to clean the diffuser before changing the fragrance.

The IRIS Ultrasonic diffuser offers an easy-to-use interface, allowing you to control settings effortlessly. You can adjust mist intensity, set timers, and select from a range of LED lighting options to match your mood and preferences.

The continuous usage of diffuser depends on the size and capacity of the diffuser tank. To ensure the longevity of the diffuser, it’s advisable to follow the manufacturer’s recommended guidelines for continuous use.